Ordering and Shipping

Orders may be placed online at AnniesAnnuals.com at any time. You may also call us at 1-888-787-9727, Monday through Friday, 7:30 a.m.–4:30 p.m. Pacific Time.

We accept major credit cards and supported digital wallets and accelerated checkout methods. We do not accept cash, checks, or money orders.

Please review your items and shipping address carefully before submitting your order. If you need to request a change or cancellation, contact us as soon as possible. Once an order has been prepared for shipment, we are unable to change its items or cancel it.

You will receive an order confirmation by email after placing your order. When your order ships, we will send a separate shipping confirmation with tracking information.

We ship live plants, physical seed packets, and seasonal garlic and shallots. Because these products have different packing, timing, and shipping requirements, the shipping method and cost depend on the items in your order and the delivery destination. Available shipping options will be shown at checkout.

Live Plant Shipping

Our live plants are packed in boxes containing 4, 6, 8, or 12 plants. Filling the available spaces in a box generally provides the best value for the shipping cost.

Live plant shipping rates are calculated at checkout using current carrier rates and dimensional weight.

We cannot ship Annie’s live plants to P.O. boxes or outside the continental United States. Some plants are also subject to agricultural or state-specific restrictions. Restrictions applicable to an individual plant will be shown on its product page or enforced at checkout.

Express Shipping for Live Plants

Orders traveling to certain Eastern and Midwestern states require Two-Day Express shipping to help protect plant health during longer transit times. When Express shipping is required, it is applied automatically at checkout.

As of January 1, 2026, Two-Day Express shipping is required for:

AL, CT, DC, DE, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV

This list may change based on weather conditions, carrier transit times, and other shipping considerations.

Temperature Advisory for Live Plants

Our young plants require moderate temperatures and may be stressed by temperatures below 38°F or above 85°F. Please consider the weather at the delivery destination before ordering. Live plants are not guaranteed during periods of extreme temperatures.

Plant Holding Policy

Because plants are living products, we cannot hold them from week to week while waiting for another item to become available or for additional plants to fill a shipping box. We recommend ordering when the plants you want are available and ready to ship together.

Seed Packet Shipping

Our seed products are physical packets of seed, not live plants.

When seed packets are purchased with any other type of item, the seed packets ship at no additional shipping charge. In other words, seed packets do not add a separate seed-packet shipping charge to a mixed order.

Orders containing only seed packets ship for a flat $9 rate via FedEx or UPS, regardless of the number of seed packets in the order.

Most Annie’s seed packets cannot be shipped to AK, HI, GU, PR, or VI. Additional product-specific restrictions may apply and will be shown on the product page or enforced at checkout.

Seasonal Garlic and Shallot Shipping

Seed garlic and shallots are seasonal preorder items. Standard shipping is a flat $14.99 per order, regardless of quantity or weight. Expedited shipping is available for an additional charge.

Fall shipping is expected to begin after September 15. We generally ship to colder USDA growing zones first, followed by warmer zones as their planting windows approach.

Some varieties may become available later than others, so an order may be held until all of its garlic and shallot items are ready. Shipping dates are estimates and may change because of harvest timing, weather, product arrival, or quality inspection.

If you are purchasing garlic or shallots with other plants or products, we recommend placing separate orders. This helps prevent the other items from being held until the garlic or shallots are ready and avoids the time and possible expense of dividing a mixed order later.

Product-specific destination restrictions shown on the product page or at checkout still apply.

For more information, review Seasonal Garlic & Shallots — Shipping.

Processing and Handling

Annie’s live plants generally ship from our Northern California facilities Monday through Wednesday. This helps reduce the likelihood that plants will remain in transit over a weekend.

Orders are processed in the order received. Processing may take longer during seasonal peak periods.

An ETA shown for a plant refers to when we expect the plant to arrive from our growers. It is not a guaranteed customer shipping date. Plants must complete agricultural inspection and our quality review before shipment.

We do not ordinarily accept preorders for Annie’s live plants. Seasonal garlic and shallot preorders are handled separately under the seasonal shipping schedule above.

Shipping Rates for Other Non-Plant Products

In rare cases, a non-plant item may require special packaging or a non-standard box. If the carrier rate calculated at checkout is materially lower than the actual shipping cost, we may contact you before shipment.

You may approve the revised charge, modify the order, or cancel the affected order for a full refund.

The flat seed-only rate described above applies specifically to orders containing only seed packets.

Order Status and Tracking

Orders ship through FedEx or UPS. When your order ships, tracking information will be sent to the email address associated with the order.

You may also review your order information by signing in to your AnniesAnnuals.com account.

If you will be traveling and need to request a shipping delay, contact us as soon as possible. We can often accommodate a request if the order has not already been prepared for shipment.

Once a carrier marks a package as delivered, it is considered delivered to the address supplied at checkout. Although we cannot assume responsibility for packages lost, stolen, or damaged after delivery, we will work with the carrier and submit a claim when appropriate.

Receiving Live Plants

Open and unpack live plant shipments immediately.

If a plant arrives in substandard condition:

• Take clear photographs of the plant and shipping package.
• Retain the affected plant and packaging.
• Contact us within 48 hours of delivery.

Review the complete Annie’s Plant Delivery Guarantee for coverage, exclusions, and available remedies.

Receiving Garlic and Shallots

Open and inspect garlic and shallots promptly after delivery.

If garlic or shallots arrive in substandard condition:

• Keep garlic heads intact.
• Take clear photographs of the item and packaging.
• Contact Customer Service within 3 days of delivery or pickup.

An arrival-condition claim cannot be accepted after a garlic head has been separated into individual cloves.

Review the complete Seasonal Garlic & Shallots — Delivery & Guarantee.

Seed Packets and Other Non-Plant Returns

Eligible seed packets and other non-plant items may be returned within 90 days from shipping when they are unused, in like-new condition, and in intact original packaging.

Please contact us before returning an item so we can confirm eligibility and provide return instructions. Approved returns are eligible for a refund of the product purchase price. Original shipping charges are not refundable.

This return policy is not a guarantee of germination, yield, garden performance, or other growing results.

Review our complete Refund Policy for all applicable terms.

Shipping Addresses

Please verify your shipping address before placing an order. Packages cannot normally be redirected once they are in transit.

If you have moved, update the address in your customer account before placing another order. If you are requesting a replacement, notify Customer Service of the correct address when making your request.

Customer Service

If you have questions about an order, please include your order number when contacting us.

Email: helpdesk@anniesannuals.com
Phone: 1-888-787-9727
Hours: Monday through Friday, 7:30 a.m.–4:30 p.m. Pacific Time

For complete terms, review our Shipping Policy and Refund Policy.