Refund policy

Returns and Refunds

Unfortunately, we cannot accept returns on live plants, sale items, or gift cards.

Seed Packets and Other Non-Plant Items

Eligible seed packets and other non-plant items may be returned within 90 days from shipping if they are unused, in like-new condition, and in intact original packaging.

Please contact Annie’s Annuals & Perennials before returning an item so we can confirm that it is eligible and provide return instructions.

Approved returns are eligible for a refund of the product purchase price. Original shipping charges are not refundable.

This return policy is not a guarantee of germination, yield, garden performance, or other growing results.

Seasonal Garlic and Shallots

Seed garlic and shallots are living, perishable planting stock and are covered by separate, limited policies.

Arrival Guarantee

Open and inspect your garlic or shallots promptly after delivery. If an item arrives in substandard condition, keep garlic heads intact, take clear photographs of the item and packaging, and contact Annie’s Customer Service within 3 days of delivery or pickup.

We cannot accept an arrival-condition claim after a garlic head has been separated into individual cloves.

When an arrival claim is approved, we will refund the product purchase price, excluding shipping.

Limited Seed Garlic Germination Guarantee

Seed garlic purchased directly from Annie’s is covered by a limited germination guarantee when it is planted by November 15 and cared for according to our Garlic & Shallot Plant Care & Arrival Guide.

If more than 50% of the planted cloves fail to germinate, contact us within 45 days of purchase or delivery. Claims submitted after December 31 are not eligible. We may require photographs or other planting documentation.

Approved germination claims receive store credit for the seed garlic purchase price, excluding shipping.

This limited guarantee:

  • Covers germination only.

  • Applies only to seed garlic purchased directly from Annie’s.

  • Does not apply to shallots.

  • Does not guarantee continued plant health, bulb size, harvest yield, or other growing results.

Please review our complete Garlic & Shallot Delivery Guarantee for all eligibility requirements.

If you have any questions, contact us at helpdesk@anniesannuals.com.