Shipping policy
Annie’s Annuals Shipping Policy
At Annie’s Annuals & Perennials, we work to provide economical, safe, and timely shipping so your purchases arrive in the best possible condition. Once your order has been prepared for shipment, we are unable to make changes to your items or cancel your order.
Live Plant Shipping Rates and Box Sizes
Live plants ship in boxes designed to hold 4, 6, 8, or 12 items. Standard live-plant shipping charges are based on the quantity in your order, as shown below.
| Number of plants | Shipping charge |
|---|---|
| 1–6 | $16.99 |
| 7–12 | $22.99 |
| 13–18 | $28.99 |
| 19–24 | $34.99 |
| 25–30 | $40.99 |
| 31 or more | 20% of order value |
These rates apply to standard FedEx/UPS Ground shipping for live plants to eligible destinations. Expedited shipping is priced separately at checkout. Seed packets, seasonal garlic and shallots, and other non-plant products have separate shipping terms described below.
Each live plant counts as one item space. We encourage customers to make use of the available spaces in a box whenever possible.
Adding Small Non-Plant Items to a Plant Order
Eligible small non-plant items—including books, gloves, select fertilizers, pest-control products, and other garden supplies—can often be packed safely in the same box as live plants.
Each eligible non-plant item counts as one item space in the plant shipping box, just as one plant would. For example, five plants and one pair of gloves count as six items for shipping purposes.
There is no separate shipping surcharge for an eligible item packed with live plants. It simply counts toward the capacity of the plant shipping box. If adding the item moves the order from six to seven item spaces, the order moves to the up-to-12-item shipping tier.
Our shipping team carefully secures everything to promote the safest possible transit for all purchases. Product-specific shipping and destination restrictions may still apply.
Shipping Destinations and Restrictions
We cannot ship Annie’s live plants to P.O. boxes or to locations outside the continental United States.
Certain plants and other products are subject to state-imposed shipping restrictions and may not be available for delivery to every location. Applicable restrictions are shown on the product page or enforced at checkout.
Expedited Shipping to Certain States
Orders shipping to certain Eastern and Midwestern states require Expedited Shipping to help protect plant health during longer cross-country transit. Expedited Shipping has an estimated carrier transit time of 2–3 days.
When Expedited Shipping is required for your destination, it will be applied automatically and clearly indicated at checkout.
During certain times of the year, we may expand the number of states requiring Expedited Shipping based on weather conditions and carrier transit times.
As of January 1, 2026, Expedited Shipping is required for:
AL, CT, DC, DE, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
Temperature Advisory: Over 85°F or Under 38°F
Our young plants require moderate temperatures and may be stressed by extreme heat or cold, including temperatures below 38°F or above 85°F.
Customers are encouraged to review expected conditions at the delivery destination before ordering. Live plants are not guaranteed during periods of extreme temperatures.
Processing and Handling
Annie’s live plants ship from our Northern California facilities Monday through Thursday.
We schedule shipments based on the destination zone and anticipated carrier transit time, with the goal of having plants arrive before the weekend whenever possible. A specific shipping or delivery day is not guaranteed.
Orders are processed in the order received. Processing may take longer during seasonal peak periods. Please contact us if you have questions about your order status.
ETA dates shown on the website indicate when plants are expected to arrive from our growers. They are not customer shipping or delivery dates.
Plants are inspected by the county agriculture department and carefully reviewed by our team before shipping.
We do not ordinarily accept preorders for Annie’s live plants. Seasonal garlic and shallot preorders are handled separately under the seasonal shipping schedule described below.
If we are unable to ship all or part of an order because of plant availability, we will contact you about a possible replacement or substitution. If a replacement is temporarily unavailable, we may schedule it to ship when inventory becomes available. If a replacement is not possible, we will refund the plant purchase price. Shipping charges are non-refundable.
Once an order has been prepared for shipment, we are unable to change its items or cancel it.
Plant Holding Policy
Because plants are living products, we cannot hold them from week to week while waiting for another product to become available or for additional plants to fill a shipping box.
We recommend ordering when the plants you want are available and ready to ship together.
Shipping Rate Adjustments for Other Non-Plant Products
Standard plant-box orders use the quantity-based rates described above and are not subject to post-checkout shipping-rate adjustments.
In rare cases, a non-plant item may be too large or otherwise unable to travel safely in a plant box and may require special packaging or a non-standard box. Carrier charges for these packages can occasionally be underestimated at checkout.
If a rate discrepancy occurs, we will cover a portion of the additional cost and contact you before shipment. You may approve the revised shipping cost, modify the order, or cancel the affected order for a full refund.
Seasonal Garlic and Shallot Preorders
Seed garlic and shallots are seasonal preorder items. Standard shipping is a flat $14.99 per order, regardless of quantity or weight. Expedited Shipping is available for an additional charge.
Fall shipping is expected to begin after September 15. To align with regional planting windows, we ship to colder USDA growing zones first, followed by warmer zones.
Some varieties may arrive later than others, so an order may be held until all garlic and shallot items are ready. Shipping dates are estimates and may shift because of harvest timing, weather, product arrival, or quality inspections.
If you are purchasing garlic or shallots with other plants or products, we recommend placing separate orders. This helps prevent the other items from being held until the garlic or shallots are ready and avoids the time and possible expense of dividing a mixed order later.
Destination restrictions shown on product pages or at checkout still apply.
Open and inspect garlic and shallots promptly after delivery. If an item arrives in substandard condition, keep garlic heads intact, take clear photographs of the item and packaging, and contact Customer Service within 3 days of delivery or pickup.
An arrival-condition claim cannot be accepted after a garlic head has been separated into individual cloves.
Review the complete Seasonal Garlic & Shallots — Shipping and Seasonal Garlic & Shallots — Delivery & Guarantee information.
Seed Packet Shipping
Our seed products are physical packets of seed, not live plants.
Seed packets ship at no additional shipping charge when purchased with any other type of item. Orders containing only seed packets ship for a flat $9 rate via FedEx or UPS, regardless of the number of seed packets in the order.
Most Annie’s seed packets cannot be shipped to AK, HI, GU, PR, or VI. Additional product-specific restrictions may apply and will be shown on the product page or enforced at checkout.
Order Status and Tracking
You can review your order details by signing in to your AnniesAnnuals.com account.
Orders ship through FedEx or UPS. When an order ships, we will send a confirmation email with tracking information to the email address associated with the order. Tracking allows you to review the estimated delivery timing and sign up for carrier notifications.
If you are planning to travel and need to request a shipping delay, contact us as soon as possible. We can often accommodate a request if the order has not already been prepared for shipment.
Once a package has been marked as delivered by the carrier, it is considered delivered to the shipping address supplied at checkout. Although we cannot assume responsibility for packages lost, stolen, or damaged after delivery, we will work with the carrier and submit a claim when appropriate.
Receiving Live Plants
Open and unpack live plant shipments immediately and inspect the plants carefully.
If there is an issue with a live plant shipment:
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Take clear photographs of any damage or shortages.
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Photograph both the plants and the shipping package.
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Contact us within 48 hours of delivery.
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Retain all affected plants, items, and shipping cartons.
Please do not discard damaged items or packaging because the carrier may require an inspection before approving a claim.
For approved requests, we typically resolve an issue by replacing the plant. If a replacement is temporarily unavailable, we may schedule it for shipment once inventory becomes available. If a replacement is not possible, we will refund the plant purchase price. Shipping charges are non-refundable.
Requests submitted after the 48-hour window cannot be accepted because it becomes difficult to determine whether an issue occurred during transit or resulted from handling, storage, or care after delivery.
Review the complete Annie’s Plant Delivery Guarantee for coverage and exclusions.
Shipping Addresses
Please verify your shipping address before submitting an order. Packages cannot normally be redirected once they are in transit.
If you have moved, update the address in your customer account before placing another order. If you are requesting a replacement, notify Customer Service of the correct address when making your request.
Orders are shipped to the address supplied at checkout.
Customer Service
If you have questions or need assistance, please include your order number when contacting us.
Email: helpdesk@anniesannuals.com
Phone: (888) 787-9727
Hours: Monday through Friday, 7:30 a.m.–4:30 p.m. Pacific Time
