Annie’s Plant Delivery Guarantee

We guarantee that the plants we sell are healthy and viable at the time they leave our care.

If a plant arrives in substandard condition, please take clear photographs and contact us within 48 hours of delivery. To ensure eligibility under this guarantee, we strongly encourage you to open and unpack your shipment immediately upon delivery and inspect the plants thoroughly.

Our goal is for customers to receive healthy plants that take root and thrive in their gardens. For approved requests, we typically resolve issues by replacing the plant. If a replacement is temporarily unavailable, we may schedule it for shipment once inventory is ready—often within a couple of weeks. If a replacement isn’t possible, we will issue a refund of the plant purchase price (shipping costs are non-refundable).

Requests submitted after the 48 hour window cannot be accepted, as it becomes difficult to determine whether issues occurred during transit or resulted from handling, storage, or care after delivery.


Not Covered Under This Guarantee

This guarantee does not cover the following:

  1. Natural variation in plant characteristics, including bloom color. While we list the most common bloom color for each variety, some variation is normal (for example, flowers described as orange-red may display a range of tones).

  2. Variations in plant size, growth rate, or maturity at the time of shipment.

  3. Natural, seasonal variations in growth activity, which may include slower growth, limited new growth, or temporary leaf drop during certain times of year.

  4. Plant loss or damage due to weather or temperature extremes occurring after delivery, including frost, heat, wind, or other environmental exposure once plants are in the customer’s care.

  5. Shipping delays, misdeliveries, or undeliverable packages resulting from incorrect or incomplete shipping addresses provided by the customer.

  6. Plants ordered that are not suited to the customer’s growing zone or climate.

  7. Damage caused by insects, animals, or other environmental factors after delivery.