Our Guarantee:

Our priority is to deliver outstanding customer service, and we are committed to ensuring your satisfaction! If your plants arrive damaged or fail to thrive within 30 days of receipt, we will gladly issue a store credit or refund for the original purchase price of the plants.

To report any order issues within the 30-day guarantee timeframe, please contact us immediately by phone at 1.888.266.4370, option 1, or via email at [email protected]. We strive to address your concerns as promptly as possible; however, please allow us up to 1-3 business days to thoroughly investigate and provide tailored solutions to meet your needs.

Not covered within our guarantee:

• Natural variations in

  bloom colors

  , as we provide information on the most common bloom color for each species. It is important to note that some natural variation is expected within a specified range, such as flowers classified as orange-red.
• Plant loss due to unfavorable weather or severe temperatures during transit and/or after receipt.
• Delays due to an incorrect shipping address
• Shipments to incompatible zones
• Damage from insects or animals.

We cannot be held liable for shipping charges or any amount greater than the purchase price of the plants in question.

Our young plants require optimal temperatures to thrive and may struggle in extreme weather. This includes temperatures below 38°F (brrr, too cold!) or above 85°F (ouch, super hot!). We recommend researching the temperature patterns in your area for the assigned shipment date by referring to a reliable weather website. Patience is crucial for

successful gardening

, so if the current shipment date is unsuitable for your area's temperatures, please revisit when it aligns with a more suitable time to ship plants.