Welcome to Annie's Mailorder FAQ

About Annie’s Plants

We grow all our plants on site from seeds, plugs or our own cuttings, right here next to the San Francisco Bay. We do not use genetically modified or engineered seeds and we do not apply growth hormones or use systemic plant treatments. Although we are not certified organic, we have worked to research and implement the least toxic, organic or naturally occurring alternative to manage pests and fungus. We have adopted a “bee friendly” program and do not use any Neonicotinoids associated with colony collapse disorder. We report to and are inspected by our county agricultural department weekly and are in accordance with all of their rigorous guidelines.

Our Guarantee: Our goal is to provide excellent customer service, and we'll do our best to ensure your complete satisfaction. We will gladly issue a gift card or refund for the original purchase price of plants if they arrive damaged or fail to thrive within 30 days of receipt. Plant loss due to severe weather** during transit and/or after receipt, neglect, incompatible zones or animals must be your responsibility. We cannot be held liable for shipping charges or any amount greater than the purchase price of the plants in question.

**For Annie's young plants, severe weather includes temperatures below 38°F or above 85°F.

How Our Plants Arrive at Your Door: Our plants are grown outside in the elements so they are strong and hardened off when you receive them. We offer plants in standard 4” pots or 6 cell packs. Your plants will arrive securely in our custom made, exclusive packaging.

Plant Availability: To see what's currently available, click on the Availability filter and choose “Available Now” from the dropdown. To further narrow your search, use the additional filter buttons and click FIND after each selection of filters.

Please note: Due to varying growing cycles, our entire plant catalog is not available year round. You can add any unavailable plant to a WISH LIST to be notified when the plant becomes available. We cannot accept orders for items that are not available at the time of ordering.

Managing Wish List: Purchasing plants does not remove the plant from your wishlist. Please manage your wish list accordingly.

Selecting Your Plants: We want you to be happy! We want you to be thrilled with your plants! So please make sure to do your research on whether or not that plant will grow in your area and climate zone and the best time to plant them. We ship plants year-round, anywhere in the continental US unless restricted by law. If you are unsure about your growing zone, look up the zone codes we use HERE using your zip code.

Ordering: You can place your order 24/7 at www.anniesannuals.com and receive an email confirmation; or call toll-free 1-888-266-4370 ext. 1, Monday thru Friday 8:00am – 4:00 pm PST. We accept Visa, MasterCard, American Express and Discover. We do not accept cash, checks, or money order. Please review your order carefully. No changes can be made after your order has been placed. We cannot take preorders or accept orders outside of our posted ship date(s).

Back Orders: If an item on an existing order becomes unavailable, it will be placed on backorder for up to 30 days from the original ship date. Unfulfilled backorders will be cancelled at 30 days and you will be notified. We will contact you prior to shipping a backorder or cancelling a backorder.

Shipping: At Annie’s we take pride in growing our plants on-site, year-round. To better fulfill your order, we must ship within two weeks of your original order date. We cannot ship to a PO BOX or outside the continental US. Please keep in mind that plants can be damaged by extreme heat or cold weather while in transit. Non-plant items ship separately via ground transit.

Ship Date: The ship date refers to the date the package leaves our facility, not when to expect the package at your door. California orders will be delivered 1 day after your requested ship date. All other states are delivered 2 days after the requested ship date.

CA orders ship Monday – Thursday
All other states ship Monday – Wednesday


Please choose your ship date carefully. Make sure it is the proper time to plant in your area.
We cannot adjust your ship dates for shipping outside of our posted shipping window.

Mailorder Info Shipping Rates

Mailorder Info Shipping Rates Merchandise

In Case of Damage to a Box: PLEASE DON'T REFUSE DELIVERY. Open the box immediately to determine if there is any damage to the plants. If plants arrive damaged, please contact us by phone at 1.888.266.4370 or email within 48 HOURS OF ARRIVAL, so we can make a note in your file. If there is some plant damage, please give the plant a chance to recover. Most plants recover quickly. If you believe there is considerable damage, let us know immediately and we'll be glad to take whatever steps necessary to make it right.

Returned merchandise: A gift card or refund will be issued for the original purchase price within 30 days of receiving merchandise. Merchandise must be in original condition and returned at your expense.