Come Work With Us At Annie's!

Garden Bee

We gladly accept resumes at any time. If you are a passionate, hard-working garden lover, please email your in-line resume to [email protected]. Attachments will not be opened. No phone calls please!

Annie's is a one-of-a-kind, 2.5 acre retail, wholesale and mail order nursery. We specialize in rare and unusual annual & perennial plants, including cottage garden heirlooms & hard to find California native wildflowers. An industry leader, "Annie's" has been featured on HGTV, numerous national and international gardening magazines and was chosen a Martha Stewart "American Made" winner for 2015.

CUSTOMER SERVICE LEAD – MAIL ORDER DEPARTMENT

We are searching for an enthusiastic customer service professional to join our dedicated and friendly Mail Order team! The ideal candidate is a reliable, dedicated leader with exceptional customer service and a positive attitude.

Gardening knowledge and experience are necessary.

As Mail Order Customer Service Team Lead:

  • Develop cross-department training opportunities
  • Oversee staff orientation & training; manage and create training documentation
  • Work with supervisor to create specific sales programs including setting goals, offering incentives and monitoring Customer Service Team’s progress
  • Implement strategies to ensure customer satisfaction, increase productivity, and achieve goals
  • Evaluate team member performance
  • Coordinate and hold internal trainings for team on various horticultural topics and Annie’s plants (especially catalog plants) and products
  • Manage high-level customer complaints and provide immediate resolution to disputes
  • Liaison between brick & mortar Retail Nursery and Mail Order Departments
  • Inventory management
  • Submit claims to shipping vendors
  • Acting manager when mail order supervisor is unavailable

As Customer Service Team Member:

  • Provide ordering assistance, plant and gardening knowledge
  • Resolve customer delivery issues and refunds
  • Maintain customer records

Requirements:

  • 2 years Customer service experience
  • 1 year of leadership experience
  • Experience with ordering software, MS Outlook, Word and Excel
  • Communicate problems and solutions clearly, effectively, and kindly
  • Work quickly and efficiently in a fast-paced and occasionally high-pressure setting
  • Fluency in speaking and writing English. Spanish a plus
  • Knowledge of Annie’s plants and our website and desire to learn
  • Ability to sit for long periods of time and be available for weekend special events

Key Qualities:

  • Reliable
  • Consistent
  • Passion for helping people
  • Upbeat, positive, even-tempered, and empathetic attitude
  • Strong customer service background
  • Plant and Gardening Knowledge and Experience

Full-time; Monday - Friday; Salary starting at $21/hour.

Please email resume to [email protected]. No phone calls, please.

RETAIL NURSERY SALESPERSON

Annie’s is seeking a personable and hard-working salesperson to add to our retail staff. We are interested in candidates with excellent communication skills who are highly service oriented and love to garden and learn! We strive to provide the highest standard of customer service to our gardening clientele.

Candidates should demonstrate a thirst for plant knowledge and will be expected to learn a great number of plant varieties as quickly as possible, as well as learn the plants in our demonstration gardens and mail order catalog. Candidates must be able to make proper recommendations to customers and answer questions efficiently and personably, in person and by phone.

Requirements:

  • Two years previous retail experience, nursery experience preferred.
  • Physical fitness – ability to lift 50lbs and work out of doors – rain or shine.
  • Experience with POS and cash register procedures, including opening and closing.
  • Must be able to work quickly and efficiently in a busy outdoor environment.
  • Must be available to work both weekend days (Saturday and Sunday), and be available for special events.
  • Must be a self-starter with the ability to multi-task, complete assignments and stay focused through interruptions of work flow.
  • All applicants must have reliable transportation.
  • Must be punctual.
  • Knowledge of Annie’s plants is a plus.

Nursery work is strenuous and requires focus, dedication, and grace under fire. It is also fun and an opportunity to learn more about gardening and the fascinating array of plants we grow!

Full-time, part-time, and seasonal positions available. Compensation DOE. Please email in-line resume to [email protected]. Please include salary requirements. No phone calls, please.