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Welcome to Annie's Mailorder FAQ
To view all plants currently
available select "This Week's Availability." We update our availability list weekly as our inventory changes quite
rapidly. You can also browse our currently available plants by category (Cal Natives, Poppies, Succulents, Shrubs, etc).
Please note: Due to varying growing cycles, our entire plant catalog is not available
year round. If you'd like to browse the complete list, you can add any unavailable plant to our WISH LIST. You will be notified by email as soon as the plants on your list become
available for sale.
"I have been receiving plants in the mail for years from various companies and I can say without hesitation that yours was the best ever. I have never seen plants packed so carefully, no damage at all, and all of them were excellent quality and size. That may have been my first order, but I can guarantee it will not be the last."
- Barbara S., Chula Vista, CA
How To Order
Orders can be placed anytime, 7 days a week on our website or by toll-free fax: 1-800-819-5913. Toll-free phone orders can be placed Monday thru Friday 7:30 am - 4:00 pm PST by calling 1-888-266-4370. When you place your order online you’ll receive an order confirmation by email. We accept Visa, Mastercard, American Express and Discover.
Shipping
Buy more and save! Shipping charges are based on the number of plants in your order, allowing us to ship more plants to you at a lower price. We offer overnight delivery to CA and NV at no additional charge and orders to OR, WA, ID and UT will arrive in two days. To all other states we ship 2nd Day Air to ensure your plants arrive in excellent, disappointment-free condition. We strive to ship plants within one day of your order (or on the day you specify) and most orders ship Mon-Wed. We do not ship to P.O. boxes or outside the continental US. All hard goods ship separately via ground.
CA, OR, WA, NV, AZ, UT
1-8 plants ........ 13.95
9-16 plants ....... 21.95
17-24 plants ..... 29.95
25-32 plants ..... 37.95
33+ plants ....... 18% of plant order
ALL OTHER STATES SHIP VIA 2ND DAY AIR
1-8 plants ........ 28.95
9+ plants ........ $25 + 20% of plant order
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How Our Plants Arrive at Your Door
All of our plants are grown from seed or our own cuttings, right here next to the San Francisco Bay. We have no greenhouses; our plants are grown right out in the sun, wind, and rain, so they are strong and hardened off when you receive them. We offer plants in a nice, fat, standard 4" pot size only. To retain moisture and reduce shipping costs, we remove some of the soil and wrap the root ball in moist material inside a plastic bag. The bagged plants are then placed back in their 4" pots and secured in custom made cardboard inserts. And every once in a while we throw in an extra surprise!
Our Guarantee:
We guarantee you'll receive healthy, vigorous, true to name plants that transplant well and prosper with your good care. We will replace of refund any which prove to be misnamed. In no case can we be responsible for more than the purchase price of the plants. Our goal is to provide healthy, vigorous plants and excellent customer service. We'll do our utmost to ensure your complete satisfaction. Please note that plant loss due to severe weather, animals, neglect or zone incompatibility must be your responsibility.
A Word About Zones
We want you to be happy! We want you to be thrilled with our plants! So please make sure you do your research on whether a plant will grow in your area and climate zone and the best time to receive them. If you are unsure about your growing zone, CLICK HERE to look up your zone by zip-code. Please be aware that we will ship any plant anywhere in the continental United States unless restricted by law (see current agriculture restrictions).
In Case of Damage to a Box:
PLEASE DON'T REFUSE DELIVERY. Open the box immediately to determine if there is any damage to the plants. Usually, plants are flexible enough to sustain the blows. If there is some damage, please give the plant a chance to recover. There is a tremendous amount of energy stored in a bountiful root system and most plant recover immediately. If there is considerable damage, just let us know immediately and we'll be glad to take whatever steps necessary to make it right.