Welcome to Annie's Mailorder FAQ
To view all plants currently available select "This Week's Availability." We update our availability list weekly as our inventory changes quite rapidly. You can also browse our currently available plants by category(Cal Natives, Poppies, Succulents, Shrubs, etc).
Please note: Due to varying growing cycles, our entire plant catalog is not available year round. If you'd like to browse the complete list, you can add any unavailable plant to a WISH LIST. You will be notified by email as soon as the plants on your list become available for sale.
I have been receiving plants in the mail for years from various companies and I can say without hesitation that yours was the best ever. I have never seen plants packed so carefully, no damage at all, and all of them were excellent quality and size. That may have been my first order, but I can guarantee it will not be the last." - Barbara S., Chula Vista, CA
How To Order
Place your order 24/7 at www.anniesannuals.com/ quickorder and receive an order confirmation by email, or call toll-free 1-888-266-4370, Monday thru Friday 8:00AM-4:00PM PT. We accept Visa, MC, American Express and Discover; we no longer accept checks. We cannot accept orders for items that are unavailable at the time of ordering but you are welcome to add unavailable items to a WISH LIST. You will be notified by email as soon as the plants on your list become available for sale. Please keep in mind that we cannot make changes to an order within 3 business days of shipping.
If an item on an existing order becomes temporarily unavailable, it will be placed on backorder for up to 30 days from original requested ship date. Unfulfilled backorders will be canceled at 30 days.
At Annie's, we take pride in growing our plants on-site, year around. To better fulfill your order, we must ship within two weeks of your original order date. CA orders ship overnight and all other states ship via 2 Day transit; we do not ship over weekends. This ensures that your plants arrive in excellent, disappointment-free condition. We cannot ship to P.O. boxes or outside the continental U.S. CA orders ship Mon-Thurs; FL* orders ship Tues due to a mandatory U.S. Agriculture inspection, and all other states ship Mon-Wed. Non-plant items may ship separately via ground transit.
About our Plants
We grow all plants on site from seed or our own cuttings, right here next to the San Francisco Bay. We do not use genetically modified or engineered seeds and we do not spray our plants with growth hormones to extend shelf life. Although we are not certified organic, we have worked to research and implement the least toxic, organic or naturally occurring alternatives to manage pests and fungus. We have adopted a "bee friendly" program and do not use any Neonicotinoids associated with colony collapse disorder. We report to and are inspected by our county agricultural department weekly and are in accordance with all of their rigorous guidelines.
How Our Plants Arrive at Your Door
Our plants are grown outside (not in greenhouses), in the sun, wind and rain, so they are strong and hardened off when you receive them. We offer plants in a nice, fat, standard 4" pot size only. To retain moisture and reduce shipping costs, we remove some of the soil and wrap the root ball in moist material inside a plastic bag. The bagged plants are then placed back in their 4" pots and secured in custom made cardboard inserts. And every once in a while we throw in an extra surprise!
A Word About Zones
We want you to be happy! We want you to be thrilled with our plants! So please make sure you do your research on whether a plant will grow in your area and climate zone and the best time to receive them. If you are unsure about your growing zone, look up your zone by zip-code here. Please be aware that we will ship any plant anywhere in the continental United States unless restricted by law (see current agriculture restrictions).
In Case of Damage to a Box:
PLEASE DON'T REFUSE DELIVERY. Open the box immediately to determine if there is any damage to the plants. Usually, plants are flexible enough to sustain the blows. If there is some damage, please give the plant a chance to recover. There is a tremendous amount of energy stored in a bountiful root system and most plant recover immediately. If there is considerable damage, just let us know immediately and we'll be glad to take whatever steps necessary to make it right.
We want you to be successful with our plants and we strive to grow healthy plants that will thrive with your care under the conditions set forth in our plant descriptions. We will gladly issue a store credit or refund for the original purchase price of plants if they arrive damaged or fail to thrive within 30 days of receipt. Please report damaged plants and merchandise within 48 hours of receipt. Plant loss due to severe weather, neglect, incompatible zones or animals must be your responsibility. We cannot be responsible for more than the purchase price of the plants and plants may be replaced once.
A store credit or refund will be issued for the original purchase price within 30 days of receiving plants or merchandise. Merchandise must be in original condition and returned at your expense.