Mailorder Info
Mailorder Info
Mailorder Info

Welcome to Annie's Mailorder FAQ

To view all plants currently available select "This Week's Availability." We update our availability list weekly as our inventory changes quite rapidly. You can also browse our currently available plants by category (Cal Natives, Poppies, Succulents, Shrubs, etc).

Please note: Due to varying growing cycles, our entire plant catalog is not available year round. If you'd like to browse the complete list, you can add any unavailable plant to a WISH LIST. You will be notified by email as soon as the plants on your list become available for sale.

I have been receiving plants in the mail for years from various companies and I can say without hesitation that yours was the best ever. I have never seen plants packed so carefully, no damage at all, and all of them were excellent quality and size. That may have been my first order, but I can guarantee it will not be the last." - Barbara S., Chula Vista, CA

How To Order

Place your order online at www.anniesannuals.com or call us at 1-888-266-4370. Our Mail Order office is open Monday thru Friday 8:00 AM-4:00 PM PT. We accept Visa, MC, American Express and Discover. Please review your order carefully prior to submitting as no changes can be made after you place your order. Be aware of your USDA zone requirements, as we cannot be responsible for plant loss due to zone incompatibility.

Backorders

If an item on an existing order becomes temporarily unavailable, it will be placed on backorder for up to 30 days from original requested ship date. Unfilled backorders will be canceled at 30 days. We will contact you prior to shipping a backorder.

Shipping

At Annie’s, we take pride in growing our plants on-site, year around. We strive to ship orders in full within two weeks of your order date. California orders ship overnight and all other states ship via 2-day transit. This ensures that your plants arrive in excellent, disappointment-free condition. We cannot ship to P.O. boxes or outside the continental U.S.. Florida orders ship on Tuesdays due to a mandatory U.S. Agriculture inspection; a fee of $5.30 applies. To prevent damage to plants, non-plant items will ship separately.

Shipping Chart 2014

Mailorder Info Shipping Rates Merchandise

Mailorder Info

Annie's Excellent Packaging

About our Plants

We grow all plants on site from seed or our own cuttings, right here next to the San Francisco Bay. We do not use genetically modified or engineered seeds and we do not spray our plants with growth hormones to extend shelf life. Although we are not certified organic, we have worked to research and implement the least toxic, organic or naturally occurring alternatives to manage pests and fungus. We have adopted a "bee friendly" program and do not use any Neonicotinoids associated with colony collapse disorder. We report to and are inspected by our county agricultural department weekly and are in accordance with all of their rigorous guidelines.

How Our Plants Arrive at Your Door

Our plants are grown outside (not in greenhouses), in the sun, wind and rain, so they are strong and hardened off when you receive them. We offer plants in a nice, fat, standard 4" pot size only. To retain moisture and reduce shipping costs, we remove some of the soil and wrap the root ball in moist material inside a plastic bag. The bagged plants are then placed back in their 4" pots and secured in custom made cardboard inserts. And every once in a while we throw in an extra surprise!

A Word About Zones

We want you to be happy! We want you to be thrilled with our plants! So please make sure you do your research on whether a plant will grow in your area and climate zone and the best time to receive them. If you are unsure about your growing zone, look up your zone by zip-code here. Please be aware that we will ship any plant anywhere in the continental United States unless restricted by law (see current agriculture restrictions).

Mailorder Info

In Case of Damage to a Box:

PLEASE DON'T REFUSE DELIVERY. Open the box immediately to determine if there is any damage to the plants. Usually, plants are flexible enough to sustain the blows. If there is some damage, please give the plant a chance to recover. There is a tremendous amount of energy stored in a bountiful root system and most plant recover immediately. If there is considerable damage, just let us know immediately and we'll be glad to take whatever steps necessary to make it right.

Refund Policy:

We want you to be successful with our plants and we strive to grow healthy plants that will thrive with your care under the conditions set forth in our plant descriptions. We will gladly issue a store credit or refund for the original purchase price of plants if they arrive damaged or fail to thrive within 30 days of receipt. Please report damaged plants and merchandise within 48 hours of receipt. Plant loss due to severe weather, neglect, incompatible zones or animals must be your responsibility. We cannot be responsible for more than the purchase price of the plants and plants may be replaced once.

Returned merchandise:

A store credit or refund will be issued for the original purchase price within 30 days of receiving plants or merchandise. Merchandise must be in original condition and returned at your expense.